About us

Chapter Response Ltd is a family business offering funeral services to funeral directors and their families.

We combine traditional values with a modern approach having been involved in technology sectors as well as running a traditional funeral directors until 2007. We’re passionate about choice and supporting partners that recognise the individuality of each and every end of life celebration.


CEO Donna Baker

CEO Donna Baker married into the industry over 20 years ago with her husband Mark being a 4th generation Funeral Director.  The family delivered excellence at every level of service and she is proud that son Guy, now 5th generation is training with Chapter Response and continuing the tradition.


Alongside involvement in the funeral industry, both Donna and Mark have been involved in disruption and technology sectors at top level for over 13 years which has allowed them a fresh view of the industry.  As with everything, times are changing and so are consumer demands in terms of value and expectation.  It’s important that these needs are addressed openly and that families are allowed to make choices unique to them and their loved one.  We have always championed value without compromise in our professional lives and Chapter Response is no exception with excellence and respect top priorities in everything that we do.


It is our commitment to support Funeral Directors that share our purpose in increasing choice for families and reducing funeral poverty which affects 1 in 8 families at one of the most stressful times in their lives.

Chapter Response centralises Funeral Services to optimise efficiencies as well as supporting low environmental impact.  Every funeral that we manage is individual to us and carried out to the highest standards including collection, care and cremation.


Chapter Response is already expanding to more UK locations due to high demand for our services.

As part of our development commitment our team of Responders receive training and support in the following areas:

  • Bereavement Support
  • Care of the deceased
  • Ceremonial etiquette
  • Equipment maintenance
  • Process efficiencies
  • Team-led learning
  • Social responsibility

Call us today on 0121 448 4083 or make an enquiry
to find out how we can help you


Chapter Response offers Funeral Directors access to the following facilities:

  • High specification mortuary facilities
  • Fleet of fully equipped ambulances
  • Trained Responder Team
  • UK’s top crematoriums


Join the team

Chapter Response offers some of the highest salary rates in the industry and selects Responders from the best applicants including those with emergency service and military backgrounds helping us to ensure consistently high levels of service deliverables.

If you’re interested in joining our team and developing your career in bereavement care and support, contact us here